Hotel Porter
Found in: beBee S NG - 3 weeks ago
Adamawa, Nigeria
Wayam Garden Hotel
Full time
Responsibilities:
- Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
- Assist guests with their luggage, providing efficient and courteous handling and delivery to their rooms.
- Accompany guests to their rooms, familiarizing them with the hotel's facilities and services along the way.
- Maintain a clean, organized, and visually appealing lobby area, creating a welcoming atmosphere for guests.
- Respond promptly to guest inquiries, requests, and concerns, providing accurate information and appropriate solutions.
- Coordinate transportation arrangements for guests, such as calling taxis or arranging shuttle services.
- Safeguard guests' belongings and valuables, ensuring their secure storage and retrieval.
- Collaborate with other hotel departments to ensure seamless guest experiences, including room service and housekeeping.
- Comply with all safety and security procedures to maintain a secure environment for guests and staff.
Requirements:
- High school diploma or equivalent qualification.
- Previous experience in a customer service role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to handle multiple tasks efficiently.
- Physical stamina and the ability to lift and transport heavy luggage.
- Professional appearance and a positive attitude.
- Flexibility to work various shifts, including weekends and holidays.
Benefits:
- Competitive salary based on qualifications and experience.
- Comprehensive benefits package, including health insurance.
- Training and development opportunities for professional growth.
- Employee discounts on hotel services, dining, and accommodations.
- Supportive and inclusive work environment.