Head of Operations

4 weeks ago

Imo, Nigeria Allen Professional Services Full time

Responsibilities:

Establish and implement operations plans for all outlets.Establish and implement Standard Operating Procedures (SOP) to guide all activities in all outlets.Establish and implement standard supply chain policies and procedures in line with leading practices.Establish and monitor performance criteria and targets for all outlets.Develop and implement customer relationship management systems.Establish monitoring systems for the use of company’s resources including human resources, facilities, infrastructure, relationships, and partnerships.Oversee and ensure full adherence to company's recipe, menu/meal plans.Conduct regular site visits and spot checks to all outlets to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures.Ensure the timely and cost-effective procurement and distribution of materials and equipment/tools between the central store and all outletsOversee the preparation, implementation, and monitoring of annual budgets.Oversee the development and maintenance of business control systems.


Requirements:

First degree in Food Science & Technology, Catering or related fields.Minimum of ten (10) years relevant work experience of which at least five (5) years must have been at a senior management level in a food services organization.Highly experienced in food products and services.Sound logistics management, business operations and financial knowledge.Strong managerial skills with proven track record in delivering targets and efficiencies.Strong experience working with business owners and company directors.Fluency in English is essential, with superior oral and written communication skills