Hotel Receptionist
Found in: beBee S NG - 2 weeks ago
Adamawa, Nigeria
Wayam Garden Hotel
Full time
Responsibilities:
- Greet guests warmly and provide a friendly first point of contact upon their arrival.
- Check guests in and out efficiently, ensuring accurate registration and payment processes.
- Answer phone calls, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
- Handle guest requests, concerns, and complaints promptly and professionally, ensuring guest satisfaction.
- Manage reservations and room assignments, ensuring accurate and up-to-date information in the hotel system.
- Coordinate with housekeeping and maintenance to ensure room readiness and address any maintenance issues.
- Assist with administrative tasks, such as preparing reports, managing guest accounts, and handling cash transactions.
- Maintain a neat and organized front desk area, ensuring a professional and welcoming environment.
- Adhere to hotel policies and procedures, including safety and security protocols.
Requirements:
- Bachelor's degree or equivalent qualification in hospitality management or a related field.
- Previous experience in a customer service role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficient computer skills and familiarity with hotel management systems.
- Ability to remain calm and composed in fast-paced and demanding situations.
- Professional appearance and a positive attitude.
- Fluent in English and additional languages preferred.
- Flexibility to work various shifts, including weekends and holidays.
Benefits:
- Competitive salary based on qualifications and experience.
- Comprehensive benefits package, including health insurance.
- Training and development opportunities for professional growth.
- Employee discounts on hotel services, dining, and accommodations.
- Supportive and inclusive work environment.