IT Support Engineer

1 month ago


Lagos, Nigeria Tybitx Services International Limited Full time

Job Description

  • The IT Support Engineer will be responsible for installation and commissioning of IP-PBX, IP-Phones and other Unified Communications systems. This also includes providing technical support and troubleshooting assistance to our customers.

Key Responsibilities

  • Collect Customer Briefs for Solution Design and System Installation/Integration
  • Install and Configure IP-PBX, IP-Phones, VoIP Gateways FXS, FXO and PRI/E1
  • Install and Configure Video Conferencing Systems
  • Provide first level support to customers and channel partners
  • Escalate to and liaise with manufacturers’ technical support team for fault resolution
  • Provide post-deployment user training to customers
  • Configure and Manage Network devices, including Switches, Routers and Firewalls

Education, Qualifications & Work Experience

  • Bachelor's Degree / HND in Computer Engineering, Information Technology, Computer Science, Electrical / Electronics Engineering or related field.
  • Experience in Asterisk-based IP-PBX systems, SIP-based Unified Communications devices
  • Experience in Switches and Routers configuration
  • Minimum of 1 year work experience in a related role.
  • At least 1 year practical experience in managing and implementing UC solutions based on Asterisk
  • Relationship & People Management.

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