Operations Manager

Found in: beBee S NG - 4 weeks ago

Lagos, Nigeria Ferdie Marie Solutions Full time
Responsibilities: Operational Management: Dual Control Procedures: Enforce dual control procedures to safeguard financial transactions.Teller Oversight: Supervise teller duties and assist during peak customer transaction periods.Pre-Audits: Conduct pre-audits to ensure compliance with established procedures.Product Knowledge: Stay informed about deposit, business, and consumer loan products.Cash Management: Maintain adequate cash supplies at the facility.

Compliance and Risk Management:

Legal and Fiscal Compliance: Ensure adherence to legal and fiscal regulations.Risk Mitigation: Monitor activities to prevent risks and uphold the credibility of the bank.Portfolio Quality: Strive for sustainable portfolio growth and quality.

Strategic Leadership:

Branch Management: Provide strategic direction for branch operationsExpansion and Decentralization: Oversee portfolio growth, expansion, and decentralization.Community Engagement: Participate in community development activities to raise awareness of the bank’s presence.

Staff Mentorship and Development:

Observation and Assistance: Mentor operations team members by observing daily activities and resolving complex issues.Workflow Setup: Establish efficient workflow processes.Training and Support: Provide necessary support for smooth operations.

Customer Relations and Service Culture:

Client Satisfaction: Promote positive customer experiencesService Culture: Instill the bank’s service culture in staff through coaching and incentives.Feedback and Improvement: Offer valuable suggestions to enhance operations.


Requirements:

Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Economics).Prior experience in microfinance or banking is advantageous.Age: No specific age requirement.

Skills:

Strong leadership and decision-making abilities.Excellent communication and interpersonal skills.Proficiency in financial management and risk assessment.Knowledge of microfinance industry regulations.The ideal candidate will be a proactive leader who ensures operational excellence while fostering a positive work environment.


Location: The candidate should reside within the Lekki-Ajah axis.


If you meet these criteria, we encourage you to apply and contribute to our mission of financial inclusion and community development.


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