Customer Care Representative(Graduate Trainee)

Found in: beBee S NG - 4 weeks ago

Lagos, Nigeria Lopterra Services Limited Full time

Responsibilities:

Be the first point of contact for customers using their PayGo services, addressing inquiries, and troubleshooting issues.Assist agents in using our sales app, explaining features, and guiding them through the sales process.Proactively reach out to customers to gather feedback, identify areas for improvement, resolve issues that may arise, and ensure customer satisfaction.Collaborate with cross-functional teams to resolve complex customer issues and escalate when necessary.Stay informed about product updates, service changes, and industry trends to provide accurate information to customers.Maintain detailed and accurate customer interaction recordsAdhere to quality standards and service level agreements.

 

Qualification/Skills:

Minimum academic qualification of HND/BSc in Accounting, Statistics or any data related fieldA year experience as a call Centre agent is an added advantageExcellent communication and interpersonal skills.Strong problem-solving ability and a proactive approach to customer issues.Comfortable using technology, including customer service platforms.Technologically savvy and proficiency in Microsoft office suite (including Excel)Ability to learn quickly and adapt to evolving processes.Detail-oriented and able to maintain accurate records.Eager to learn and take on new challenges.Team player and problem solverAbility to multitask and prioritize tasks. Growth mindset

Location: Proximity to Ikeja is an added advantage


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