Grievance Redress Mechanism Manager

ABOUT THE COMPANY

Society for Family Health Nigeria has a mission to improve health outcomes by ensuring communities have access to affordable, quality, and gender-sensitive health services and commodities. Together with partners, we will act so that 200 million Nigerians have access to health services of good quality through the following Strategic Directions. Strategic Directions 2019- 2023.

JOB SUMMARY

Qualifications / Experience University Degree in Social Sciences or relevant field of studyAdvanced degree in Social Sciences At least seven years’ experience in national and or international environmental and social safeguarding assessments.Expertise in conflict resolution, including setting up grievance mechanisms and negotiate solutions, expertise in participatory approaches to conflict resolution, specialized in social risks and issues related to conflicts over land use, natural resources management and services provision/utilisation, understanding of traditional or customary means of conflict resolution and/or grievance redress at the service provision/utilization and at thecommunity levels in NigeriaComprehensive understanding of project development objective and implementation, understanding of World Bank Operational policies and Grievance Redress guideline, experience in litigating conflicts arising from natural resources conflicts, understanding of legislative processes and legal systems of NigeriaGood experience in high-level legal analysis through different legal analytical frameworks, solid experience in policy and socio-economic analysis, experience in social and environment assessment and in the application of safeguards policies, and understanding of the Nigeria’s institutional system and actors.Compensation & BenefitsThe compensation package for this position is very attractive and designed to attract, motivate and retain talented professionals.

RESPONSIBILITIES

The Grievance Redress Mechanism Manager will be responsible for developing, implementing, and managing an effective system for addressing grievances and complaints related to the programme.This will involve establishing clear procedures and channels for stakeholders and beneficiaries to report concerns, ensuring timely and sensitive handling of grievances, and facilitating resolution processes in accordance with policies and standards. 

REQUIRED SKILLS

Management and business consulting

REQUIRED EDUCATION

Bachelor's degree