NOC Engineer

1 month ago

Lagos, Nigeria Alfred and Victoria Associate Full time

ABOUT THE COMPANY

ALFRED & VICTORIA ASSOCIATES is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are; Consulting Human Resources Consulting, Project Management Consulting & IT Services Consulting Recruitment Corporate Recruitment, Head hunting Services & Outsourcing Recruitment Services Training Professional Trainings (Virtual Live Class, Recorded Classes, Classroom and Private Classes)

JOB SUMMARY

Academic QualificationBSc / HND in Computer Science / Engineering or other related courseExperience:2+ years’ experience as network engineer preferable in an ISP/Telco environment.Key Skills & Competencies:Strong communication skills both written and verbal.Capable of making solid, fact-based decisions under pressure.Ability to work well in an international, multi-cultural, and high-pressure technical environment.Technical experience in a telecommunications or network operations environment.Very Good understanding of wireless communications TechnologyCisco CCNA/CCNP certification.Interested candidates must be able to work on a 24/7 shift Rotation

RESPONSIBILITIES

Job ObjectiveNetwork Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.ResponsibilitiesPerform general “system administration” tasks on all elements of the network.Discover problem areas that could negatively impact system performance or customer satisfactionProactively monitor network and system performance.Analyze traffic data and trends and escalate areas of concern to the network design authority.Escalate problems to third-level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).Perform general “system administration” tasks on all elements of the network.Perform network surveillance 24/7, respond to network reported and customer reported problemsTake ownership to ensure that all problems are resolved in a timely and efficient manner.Manage problem resolution using network monitoring/management toolsMonitor key suppliers' service levels and highlight where Service Level Agreements (SLAs) are not being met.

REQUIRED SKILLS

Network operating centre (NOC), Technical support, Troubleshooting, Engineering

REQUIRED EDUCATION

Bachelor's degree

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