Service Fulfilment Engineer

Purpose of the Job

• Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier-grade and reliable network infrastructure and services for enterprise customers under set SLAs.
• He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers.
• These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
• He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers - including pre-sales support, service delivery installation & configuration as well as support calls or visits.

Educational Qualifications & Functional Skills

• Education: B.Sc in Computer Science / Computer Engineering / IT Related Disciplines
• Technical: Understanding of Communications Networks. Cisco network certification is required
• Technical: A good grasp of Wireline & Wireless Installations Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance
• Technology: High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Language: Fluent English
• Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 1 year of experience within the telecoms space as a Network/Communications Engineer
• A good understanding of computer networks as well as some aspects of project management Cisco Certification | PMP is a bonus
• A good grasp of technical wireless & wireline installations and a willingness to learn more
• Practical Experience with Network Connectivity Devices Routers & Switches
• Experience with LAN/WAN Network Design and Configuration
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio].