Hotel Food

A reputable 4 start hotel located at the G.R.A of Kaduna is seeking the services o professional Food and beverage manager to handle all its F & B and Banqueting operations for the hotel.

JOB DESCRIPTION

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Identify customers’ needs and respond proactively to all of their concerns.
• Establish targets, KPI’s, schedules, policies and procedures.  
• Comply with all health and safety regulations.  
• Report on management regarding sales results and productivity.
• Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
• Supervise all Room Service personnel.
• Respond to guest complaints in a timely manner.
• Ensure proper set-up, breakdown and maintenance of all banquet functions.
• Work with the GM and keep him/her informed of F&B issues as they arise.
• Organize all documentation for shift work on a daily basis including pre-shift reports.
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.
• Coordinate and monitor all phases of the Room Service operation.
• Ensure effective communications between each shift.
• Supervise the room service area in order to attract, retain, and motivate the employees.
• Ensure optimal level of service, quality, and hospitality are provided to guest.
• Ensure the timeliness and accuracy of the amenity set-up and delivery.
• Monitor and maintain proper running and cleanliness of banquet areas.
• Perform any other reasonable duties as required and directed.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.