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Telephony Administrator
Found in: beBee S NG - 1 month ago
Lagos, Nigeria
SPIE Oil & Gas Services
Full time
Job description
- Increase capacity and decrease cycle time needed to deliver and maintain Telecommunications services to agency clients
- Device Preparation Phones and Media packs
- Supervises, trains staff, and oversees the IP Telephony area in the absence of the supervisor of the IP Telephony system
- Provides technical assistance to telephone systems personnel and personnel of various departments regarding telecommunications components.
- Recommends and assesses specifications for new IP telephony technology for the San Antonio Water System SAWS.
- Designs, administers, and analyzes IP telephony systems, Cisco Call Manager, Cisco Unity Unified Communications System, Cisco Conference Connection, Cisco Voice Gateways, Cisco IP Contact Center, Cisco IP Interactive Voice Response IP-IVR, Computer Telephony Integration CTI, IP Voice Recording Systems and Voice over IP VOIP Protocols.
- Analyzes and provides Call Detail Records CDR call logs depending on department requirements.
- Reviews requests from various departments determining the best-suited infrastructure. Schedules installations and relocations of telephone services.
- Designs, documents procedure for business continuity and/or recovery alternatives in the event of failure; works with vendor representatives to resolve known problems; and integrates and troubleshoots integration of multiple platforms.
- Administers and monitors IP telephony systems for performance.
- Designs, administers, and analyzes IP telephony systems corporate dial plans and traffic routes for voice network structure, in order to optimize the organization's effectiveness and to provide quality telecommunication service.
- Supervise Post-deployment support
- Supervise Decommission of old telephony devices system
- Supervise Packaging & Reporting
- Perform assessment, installation, testing, and repair of the SOM Cisco IPT solution as needed to facilitate customer satisfaction with DTMB as their service provider.
- Telephony Services IPT team member and be responsible for the timely delivery of all scheduled projects and trouble resolution to open tickets as assigned.
Profile
- Experience with Training towards and/or Certification: CCNP Voice and CCNA Voice
- Experience with Cisco Unified Communication Manager CUCM
- Experience with Cisco Unified Attendant Console
- Knowledge and experience with Cisco Unity Connection CUC
- Responsibilities Cisco Unity Express CUE
- Worked on Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax
- Knowledge and experience with Avaya PBX
- InformaCast Paging
- Strong Communication skills, demonstrated ability to work under pressure