Card Transactions Monitoring

4 weeks ago

Lagos, Nigeria PalmPay Full time

ABOUT THE COMPANY

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

JOB SUMMARY

Job RequirementsMinimum of a Bachelor’s degree in Computer Science, Engineering or any related field, or its equivalentAt least three (3) years of related experience required.Good knowledge of payment system integrationAdvanced proficiency in problem-solving, ability to investigate and address financial (cards) transactions related issuesDemonstrated knowledge of different card transaction processing systemsExperienced in supporting and managing financial (cards) transactions processing systemAdvanced knowledge of card payment systems and a good understanding of card transaction process flow.Strong work ethic and service mentality with the ability to manage multiple tasks.Intermediate knowledge of ISO 8583 messagingExcellent knowledge of Spreadsheet packages. Preferably Microsoft Excel

RESPONSIBILITIES

Responsible for monitoring the availability, stability, reliability, and operation of card payment systems by supporting, and optimizing production systems and servicesTake overall responsibility for the investigation and resolution of system downtime affecting the channels and card payment applicationsProvide technical support in identifying, investigating, and resolving transaction-related issuesProactive monitoring of processes and transactions leading to the identification of potential glitchesResponsible for data analysis and problem analysis of payment channels with the use of applications such as cloud base monitoring tools, Grafana, PostmanEscalate unresolved incidents to Operations, IT, external partners, and aggregators to ensure prompt resolution.Ability to analyze and interpret application logs and resolve identified issuesTaking up technical engagement with switching partner – Interswitch for prompt resolution of issues.

REQUIRED SKILLS

Market research, intelligence, Project monitoring and evaluation (M&E), Software architecture, IT support, Problem solving, Data analysis, Customer relations

REQUIRED EDUCATION

Bachelor's degree

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