Junior IT Officer

Duties

• Resolving IT support requests from employees,
• Answering employee questions regarding computer systems,
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues,
• Generating sign-ins for new hires during the onboarding process,
• Installing new software and hardware drivers and updating existing ones as needed,
• Updating employees on the status of their service requests,
• Logging all service requests and updating tickets as needed
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company this may be in person or over the phone
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members

Responsibilities

• Attending user sites when required, a mixture of remote & onsite support.
• Installing, configuring & updating of desktop applications
• Responding to tickets/requests from users
• Supporting Microsoft office 365 suite & Windows
• Escalation of issues to next level of support

Requirements

• HND / B.Sc in Computer Engineering, or other related discipline
• Should have IT experience in installation & configuration of any software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
•  Minimum of 2 years of IT experience
• Job Location Mowe, Ogun State