Job Summary:

• The Lead Stylist is responsible for providing exceptional hair styling services, overseeing the styling team, and ensuring the highest level of customer satisfaction.
• This role requires a strong technical proficiency in various hair styling techniques, a keen eye for trends, and excellent leadership skills.

RESPONSIBILITIES:

Technical Expertise:

• Deliver exceptional hair styling services, including cuts, coloring, styling, and treatments.
• Stay updated with the latest hair trends and techniques.
• Provide advanced hair styling services to clients.
• Train and mentor junior stylists on technical skills and best practices.

Team Management:

• Oversee the daily operations of the styling team, including scheduling and workload management.
• Assign clients to stylists based on their expertise and client preferences.
• Conduct performance evaluations and provide feedback to stylists.
• Assist in resolving customer complaints and issues related to styling services.
• Ensure adherence to salon standards and policies.

Client Satisfaction:

• Build and maintain strong relationships with clients.
• Provide exceptional customer service and exceed client expectations.
• Offer personalized hair consultations and recommendations.
• Handle client inquiries and feedback effectively.

Business Development:

• Contribute to the development of new hair services and treatments.
• Assist in marketing and promotional activities for the salon.
• Build relationships with industry professionals and suppliers.

Requirements:

• Minimum of 5 years of experience in the hairdressing industry.
• Strong technical skills in various hair styling techniques, including cutting, coloring, and styling.
• Excellent customer service and interpersonal skills.
• Leadership and team management abilities.
• Ability to work under pressure and meet deadlines.
• Hairdressing certification or diploma.
• Experience in salon management.
• Knowledge of hair care products and trends.