ABOUT THE COMPANY

SPIE is the independent European leader in multi-technical services in the areas of energy and communications. Our 45,500 employees are committed to achieving the energy transition and digital transformation alongside our customers.

JOB SUMMARY

Keen sense of Services to clientsCapability to evaluate Users requests and set prioritiesStrong technical aptitude in order to support complex processes based on standard SAP configuration as well as SAP customizationsTeaching qualitiesAbility to learn and support a number of specialized Plant Maintenance business scenarios.Communication and team leadershipSound general knowledge of the company and the main Metier processes covered in UNISUP.

RESPONSIBILITIES

Manage a fit-for-purpose and cost effective Computerized Maintenance Management System in UNISUP for JV AssetsProvide troubleshooting and root cause analysis, break/fix resolution, recurring routine maintenance and enhancement activities,gather and analyze problems/data and identify and recommend improvementsProvide day to day support on mapping, usage and training to PM end users.Ensure support for questions or problems raised by user of SAP Plant Maintenance and escalates issues to lead user whenevernecessary.Ensure continuous gap analysis to maintain competencies of personnel as regards SAP PM Usage.Examines and approves requests from Site Key-Users (maintenance engineers).Prepare periodic and custom technical reports as required by the management (e.g. Maintenance Look-ahead Analysis, Backlog Analysis & Material Delivery Analysis)Assess the quality of the information loaded in the database by the users.Request changes to Users Profiles whenever required.Assist lead user to conduct tests - Unit and Integration tests, Upgrades and updates, MTK etc.Explain the domain procedures to end users and direct them to helpful information centre.Provide cross functional / module support to PM personnel on SAP PM, MM, RLM, CO and BW issues.Liaise with SCM Team on Cross-Module Integration challenges experienced by PM Users and provide adequate solutions.Maintain PM Master Data and HR master data for PM users.Assist in maintenance KPIs and technical reports reviews.Ensure SAP PM Users use UNISUP system in accordance with Metier specifications, recommendations and affiliate requirements.

REQUIRED SKILLS

Technical support, IT support, Communication, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree