Analyst - Partner Operations, Enterprise Business

1 month ago

Lagos, Nigeria MTN Nigeria Full time

ABOUT THE COMPANY

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition

JOB SUMMARY

Educational QualificationsFirst Degree in Business Administration or other relevant disciplinesFluent in EnglishExperience:3 - 7 years’ experience which includes:Minimum of 3 years of experience in a project coordination and cross-functional solutions delivery Experience working in a medium-sized organization Experience with channel and or partner management  Experience in account management or other analytical role Experience working across diverse cultures and geographies advantageousProficiency in the use of MS Office Productivity Tools - Excel, Word, and PowerPoint

RESPONSIBILITIES

Support and drive execution of strategies to attract and onboard new channel partners in line with business objectives.Coordinate with EB departments to set partner performance objectives, goals and strategic direction to ensuring alignment with broader business objectives.Coordinate relevant touchpoints within EB and other divisions as well as assess, validate and resolve needs of existing channel partners to achieve a high satisfaction and transacting rate.Maintain relationships and coordinate partner sales activities with other sales channels to avoid potential conflicts;Assess performance of channel partners and develops strategies/interventions to ensure alignment with business objectives Collaborate with EB Departments to assist in developing Partner contracts, develop operational procedures and performance criteriaManage contracts (including negotiations, compliance and renewals) of channel partnersProvide operational support to partners to ensure efficient sales, fulfilment and service to end-customers Coordinate relevant trainings and programs to improve capabilities and performance of channel partnersActs as a bridge for communication between partners and MTN support services Identify process inefficiencies and compliance gaps and participate in process improvement initiatives.Identify and track Partner issue escalations and resolutions, collaborate with relevant parties to drive prompt resolution.Collaborate across relevant MTN teams to ensure availability of products and services that accelerate business performance through channel partners Create standard and ad-hoc reports to communicate partner performance and compliance against contracts; and alignment with expectations; Plan, coordinate and participate in account and performance reviews, workshops and other engagements with the objective of attaining “beyond the contract” value from Partner relationshipsUndertake analysis, including research into Channel partners, markets, and product and service categories as an input to ICT strategy and solutions roadmap. Oversee operational activities associated with channels and partnerships enablement and management, onboarding, governance, performance measurement and monitoring, contract compliance and business reporting.Collaborate with MTNN’s Channel Ecosystem Partners and other EB Departments to ensure adherence to defined performance measures and deliver business value. Work closely with the SM, Partnerships and Alliances Management to increase value from existing channel and partner relationships and drive alignment between partners performance and EB objectives;Collaborate with internal service delivery organizations and external partners to deliver MTNN’s B2B Solutions and improve the B2B customer experience.Extract value from existing relationships, through partnership focused vendor management initiatives such as: review and optimization of partner operations processes and initiatives, contracts review and negotiation, partner incentives enablement activities etc.Stay abreast of emerging trends and best practices in Partnerships and Alliance Management.

REQUIRED SKILLS

Conflict and complaint resolution, Reporting, Customer service, Account management, Business development, Sales strategy, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree

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