Client Service Lead
1 month ago
The Opportunity
- DMTCAgency is seeking a Client Service Lead, a pivotal role within our agency leadership team, dedicated to driving client success and elevating our client services department to new heights.
- This role is ideal for those eager to contribute to our vision and growth, ensuring the delivery of exceptional digital marketing solutions.
Key Responsibilities
Client Services Leadership:
- Act as the primary liaison for client communications, ensuring their strategic and service needs are met with unparalleled excellence.
- Build and maintain client confidence by effectively managing accounts, projects, and campaigns, with a keen insight into their business objectives and digital strategies.
Knowledge and Experience in Digital Marketing:
- Must possess profound knowledge of digital marketing, with prior experience in a digital agency setting, ensuring the ability to understand and meet the digital needs of our clients.
Operational and Strategic Oversight:
- Ensure the client-facing delivery is operationally excellent and aligned with our business goals.
- Facilitate seamless communication between clients and internal teams, aligning on campaign objectives and deliverables.
Business Management and Development:
- Engage in the broader management of DMTCAgency, influencing decisions affecting agency operations and growth.
- Lead business development initiatives, driving profitability through strategic client relationships and new business opportunities.
Team Management and Development:
- Foster a culture of growth, positivity, and high performance within the account handling team.
- Oversee professional development and manage workloads, ensuring the team is primed to meet client demands.
Financial and Resource Planning:
- Manage financial targets and resources, ensuring the agency’s profitability and efficient utilization of freelancers and third-party vendors.
Agency Representation and Leadership:
- Embody DMTCAgency's values in all client interactions and industry engagements, ensuring a consistent service experience across our global presence.
Diversity Hiring Clause:
- DMTCAgency is committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds, beliefs, and identities, reflecting our belief in the power of diversity to drive innovation and success.
Requirements
- Interested candidates should possess an HND, Bachelor's Degree, Master's Degree, NCE or OND qualification in a relevant field with 3 - 5 years work experience.
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