IT Support Executive

1 month ago

Abeokuta, Nigeria Ascentech Services Limited Full time

ABOUT THE COMPANY

ABOUT US Ascentech services ltd is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings: Recruitment and Selection Outsourcing Training and Development To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

JOB SUMMARY

B.Sc / HND in Computer Science, Electronic Engineering, Engineering Physics or Allied disciplines.7- 10 working experience as an IT Support in a Manufacturing Company.Excellent knowledge of technical management, information analysis, and computer hardware/software systems.Should have IT experience in installation & configuration of any OS or software computer hardware, Printers, networking, CCTV, troubleshooting, managing assets, biometrics handling, etc.Professional certification will be an added advantage.

RESPONSIBILITIES

Resolving IT support requests from employeesAnswering employee questions regarding computer systems,Gathering and analyzing data to diagnose problems with computer systemsChanging configurations, settings, and permissions to fix computer issuesGenerating signs for new hires during the onboarding processInstalling new software and hardware drivers and updating existing ones as neededUpdating employees on the status of their service requestsLogging all service requests, and updating tickets as neededInstalling and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding promptly to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyPossibly training more junior staff membersResponsibilities include:Attending user sites when required, the mixture of remote & onsite support.Installing, configuration & updating of desktop applicationsResponding to tickets/requests from usersSupporting Microsoft Office 365 suite & WindowsEscalation of issues to the next level of support

REQUIRED SKILLS

File management and data back-up, IT equipment installation and configuration, IT support, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree

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