Technical Writer

ABOUT THE COMPANY

We build innovative technology and start-ups that enable digital financial services in Africa. Our fintech product ecosystem based on proprietary technology consistently delivers the best-fit solutions and most value for money to our growing clientele of financial institutions and end-users in Africa.

JOB SUMMARY

RequirementsWe would love to meet you if: You can deliver high quality documentation paying attention to detail. You can grasp complex technical concepts quickly and make them easily understandable in text and pictures. You have excellent written skills in English. You have a strong working knowledge of Microsoft Office. You have basic familiarity with the SDLC and software development.

RESPONSIBILITIES

As a Technical Writer, your job responsibilities include the following: Logical architecture diagram – capturing all logical components and providing detailed descriptions of each diagram. The Technical Writer will obtain information regarding logical architecture via workshop sessions with product Engineering Managers, with the sessions conducted as part of knowledge transfer for all stakeholders present, for improved effectiveness and efficiency. Deployment architecture diagram – capturing all physical components and providing detailed descriptions of each diagram. The Technical Writer will obtain relevant information regarding deployment architecture via workshop sessions with product Engineering Managers, with the sessions conducted as part of knowledge transfer for all stakeholders present, for improved effectiveness and efficiency. Database structure for external databases. This is the connection of the system to the data dictionary/schema, low level diagrams, and sequence diagrams. The Technical Writer will ensure the required information is obtained promptly from the third-party custodian(s) of the company’s external databases. Mapping of all logical components to location in repository. The Technical Writer will obtain all required information via workshop sessions with product Engineering Managers, with all relevant stakeholders present. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience. Write easy-to-understand user interface text, online help, and developer guides. Create tutorials to help end-users use a variety of applications. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture.

REQUIRED SKILLS

Internal communication, Written communication, Stakeholder communication, Corporate communications

REQUIRED EDUCATION

Diploma, Associate's degree