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Experienced Hotel Receptionist
2 months ago
Key Responsibilities
- Greeting guests as they arrive and ensuring they feel welcome.
- Checking guests in and out efficiently and accurately, following hotel procedures.
- Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.
- Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.
- Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
- Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.
- Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
- Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.
- Keeping up-to-date with hotel policies, procedures, and promotions.
Skills and Qualifications
- Interested candidates should possess a Bachelor's Degree with 2 years experience.
- Previous experience in a customer service role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team as well as independently.
- Proficiency in computer systems such as MS Office, hotel management software and POS systems.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.