IT / MIS Support Officer

1 month ago


Ikeja, Nigeria Elsadave Full time

Job Description

  • Proficiency in the use of Microsoft office suite
  • Installation and configuration, repair of computer hardware, software, systems, networks, printers, and scanners and monitoring and maintaining computer systems and networks
  • Network administration and configuration of device management.
  • Ensure all IT assets are accounted for and in good working order at all times.
  • Log and monitor service requests from both internal and external Customers until resolved
  • Onboarding and off-boarding Employees as requested and ensuring new staff has access to the right applications for their job.
  • Provide IT support to internal staff to include hardware, software, and application support
  • Maintain and ensure up to date disaster recovery plan
  • Liaise with 3rd party IT vendors for the support and maintenance of systems

Requirements

  • Minimum of OND / HND / Bachelor Degree in a related discipline.
  • Hardware and networking experience must be good in the repair and maintenance of computer hardware and networking
  • Proficiency in the use of the Microsoft office suite
  • Minimum of 2 years experience in a similar role
  • Excellent organizational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Good time management skills and ability to work under pressure
  • Previous IT Support and customer service experience is a plus
  • Good command of written and verbal English
  • Ability to understand and explain complex concepts in a clear, simple manner to customers

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