General Manager

1 week ago


Lagos, Nigeria You Centred Consulting Full time

Key Responsibilities

  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all heads of departments.
  • Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
  • Lead all key property issues including capital projects, customer service, and refurbishment.
  • Handling complaints, and overseeing the service recovery procedures.
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.
  • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property.
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and developing strong sales prospects.
  • Responsible for safeguarding the quality of operations both internal & external audits.
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Requirements

  • B.Sc. HND, Engineering, or equivalent professional level experience
  • 7-10 years of experience in facilities maintenance or equivalent related functions
  • Knowledge of OSHA and other environmental regulations
  • Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management
  • Must be a well organized, detail and customer internal and external oriented self-starter
  • Strong procurement and negotiation skills

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