OSP Maintenance Supervisor

3 weeks ago


Lagos, Nigeria IpNX Nigeria Limited Full time

Job Summary: 

The Outside Plant OSP Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance. 

Responsibilities: 

  • Corporate Customers: Restore service failures within 3hours of its occurrence Implementation and integration of new projects and ensure all open incident tickets are closed within this timeframe. 
  • Retail Customers: Restore service failures within 12 hours of its occurrence. 
  • Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents. 
  • Proactively identify, plan and execute preventive maintenance action on the fibre network. 
  • Audit and collate information for the fiber outside plant network. Prepare the as maintained documents within region/sub-region managed for the O &M Unit. 
  • Ensure weekly support status reports are done and submitted timely for review 
  • Activate FOS Customer requests within 3 days of sign up.Sign-off the Customer Feedback Form, prepare and submit post-activation report. 

Qualifications/Experience: 

  • University Degree in Telecoms, Engineering or Applied Sciences. 
  • At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance. 
  • Experience in civil works supervision & quality control. 
  • Experience in processing ROW License with Local Authorities/State Regulatory Agencies. 
  • User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project. 
  • User experience for Visio/AutoCAD/GIS tools is desired. 
  • Excellent communication skills. 
  • Ability to solve complex problems in the shortest available time using honed analytical skills. 
  • Good interpersonal skills with customers, vendors, team members and local community. 
  • Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure. 
  • Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance. 
  • FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters LSPM, identifying fibre cores with VFLs. 
  • Capable of understanding fibre network architectures, designs & splice plans. 
  • An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner. 
  • Familiarity with the requirements of Health & Safety legislation in Nigeria. 


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