IT Support Engineer

1 month ago

Lagos, Nigeria Netcom Africa Limited Full time

ABOUT THE COMPANY

Netcom can help your businesses digital transformation quickly, securely, and reliably with our suite of managed solutions. Since 2004, companies across Nigeria have been relying on Netcom to ensure that they are connected to the world. Over time, we have transformed to meet our clients demands with a host of leading solutions by partnering with local and global experts and OEM’s. Today we are the leading MSP (Managed Service Provider) in Nigeria with hundreds of companies relying on our expertise and leading solutions to help them navigate their digital transformation. The technology landscape is complex and ever changing, and we have a solid understanding of the problems today and the solutions that will drive your business into the future. We not only have the expertise and solutions to bring about fundamental change in the way you do business, but we have also taken that journey ourselves.

JOB SUMMARY

Desired Skills & Experience Minimum of Bachelor's Degree or HND in Computer Science, Engineering or a related field Minimum of 4 years work experience as a technical support engineer Proven work experience as a technical support engineer. Knowledge of web services, API, and IP-based protocols. Experience with scripting languages such as Perl or Shell Knowledge of computer hardware and networking systems. Good time management skills. Excellent interpersonal & organizational skills.How to ApplyInterested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.

RESPONSIBILITIES

As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.Key Elements of the Role Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Troubleshoot & Repair computer systems Laptop/Server/Desktop/Printer etc and keep the record Troubleshoot IOS/Windows /MS-Office related issues Software update check Antivirus/ windows / MS-office Ensure Network Uplink uptime Escalating the issue to responsible body/Vendor/Engineer Configure firewall, manage policy Email configuration, troubleshooting Regular Internet link and structural cable check Escalate the Inverter /Battery related issue to inverter team Regular check of CCTV , Biometric terminals and VoIP Phones Ensure Network access to only authorised person after approval Regular Preventive & Corrective maintenance of Network system Switch / Wireless AP/Firewall Preserve assets, information security and control structures Ensure security of data, network access and backup systems Keep the record of IT-assets Laptop/keyboard/mouse/charger etc

REQUIRED SKILLS

Auditing of accounts, Auditing of accounts, Leadership skills, Leadership skills, Team leadership, Team leadership, Customer support, CRM systems, Customer support, CRM systems

REQUIRED EDUCATION

Bachelor's degree

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