EOC Office Manager

ABOUT THE COMPANY

eHealth Africa (eHA) designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings, and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

JOB SUMMARY

Requirements Who you are: Bachelor's Degree from a college or university in Project Management, Business Administration, Facility Management, Computer Science, or a related field. . Minimum of four (4) years supervisory experience, preferably with a non-profit, non-governmental organization (NGO), in an Emergency Operation Center or an equivalent combination of education and experience. Significant and advanced experience may substitute for the Master’s degree. Minimum of Three (3) years Technical administrative support experience, preferably in an International NGO or an equivalent combination of education and experience. Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio. Must have knowledge of Basic first aid procedures. Excellent interpersonal communication skills, organizational skills and great attention to detail. Must be able to work as a member of a team and possess good skills. Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills. Excellent communication skills required including written, verbal and interpersonal. Excellent interpersonal communication skills, organizational skills and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills. Good learning ability. Action oriented and resilient in a fast-paced environment English is the spoken and written language. Fluency in local Hausa is an advantage.. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

RESPONSIBILITIES

Purpose of the Position The EOC office Manager oversees, plans and organizes the technical aspects and activities of the EOC. S/he coordinates and performs a wide variety of administrative and technical services to support the activities of the Emergency Operations Center (EOC), and serves as a primary point of operational and administrative contact for internal and external stakeholders.What You’ll DoTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned: Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external stakeholders and partners on a range of specified issues. Organizes and facilitates meetings, conferences, and other special events. Sets up meeting rooms with appropriate technology and arranges lunches, dinners and refreshments for meetings Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities. Maintain good relationships with stakeholders and manage all their expectations accordingly. Gathers, enters, and/or updates data to maintain EOC employees records and databases, as appropriate; establishes and maintains Performance Management KPIs Maintains all electronic information and EOC resources, tools and materials, including files on the shared drive. Provides general administrative/Technical support to the EOC and Partners as required. Attends and participates in staff meetings, training classes and supervision. Adheres to Policies and Procedures. Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

REQUIRED SKILLS

Reporting, Document and archive management, Office administration, management, Answering telephones and call management, Stock and inventory management, Office reception

REQUIRED EDUCATION

Bachelor's degree