Hotel Waitress and Waiters

Responsibilities

• Replace used amenities in guest rooms.
• Fold terry, make beds, and ensure bathrooms are clean.
• Remove trash, dirty linens and room service items.
• Provide clean linens and terry for dirty ones.
• Answer immediately to requests from guests, as well as from other departments.
• Load cart with supplies such as linens and move it to the required areas.
• Enter guest rooms by adhering to proper procedures and ensure they are vacant.
• Perform a check on all room appliances to ensure they are in good working condition.
• Adjust furniture, desk items, and appliances when necessary.
• Dust furnishings and walls and remove marks from them.
• Carry out floor care duties in the hallway and guest rooms, and vacuum carpets where necessary.
• Adhere to all safety, security and company procedures and policies.
• Provide an immediate report of any safety hazards, injuries, maintenance problems, or accidents to the house keeping supervisor.
• Keep uniform clean and make sure to appear professional always.
• Ensure company standards are followed in welcoming and acknowledging all guests.
• Expect the service needs of guests and provide them even before called upon to do so.
• Genuinely appreciate and thank guests for their visit.
• Apply professional language in communicating with guests and other people.
• Greet guests and take care of requests
• Communicate issues to next shift. Complete required paperwork.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of guest.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.

Requirements

• Candidates should possess relevant qualifications with 2 - 6 years relevant work experience.