NOC Operator

Purpose of the Job Brief

• The role of the NOC Operator is to provide support in the functions of passive infrastructure network surveillance/monitoring escalation and reporting to ensure target KPIs for infrastructure availability are met and maintained

Essential Functions

• Monitoring, escalating and providing necessary assistance to field engineers in ensuring 99.99% availability of sites.
• Managing and maintaining IPI’s monitoring systems and providing status and performance reports on
• Network, ISP services and facilities
• Executing fault handling and escalations, while identifying and responding to faults on the systems and networks in liaison with contractors
• Conducting routine checks by logging details of Generator Run hours, Diesel Levels and routine services while validating references and monitoring templates.
• Ensuring detailed implications of MTTR in order to surpass SLAs
• Providing Tier-3 support for co-location sites.
• Interpreting external alarms to ensure availability of power on all sites

Qualifications/Skills/Abilities

• Should be a very good team player
• Self-motivated and resilient
• Good people management skills
• Ability and willingness to work shift hours day and night shifts
• Good decision making skills
• Should demonstrate incident ad problem resolution skills
• Should be able to use initiative
• Good organizational skills
• Very good written and verbal communication skills-must be a clear communicator
• Ability to work with remote teams
• Ability to work without supervision

Must have:

• First Degree in Electrical/Telecommunications/ Computer/Information Systems or any related discipline

Working Experience:

• 1-3 years’ experience in similar role in telecom sector.
• Experience in NOC operations and handling will be an added advantage.
• Experience in service delivery and support process handling will be an added advantage.