UPS Field Engineer

1 month ago


Lagos, Nigeria Vertiv Full time

What kind of work will you be doing?

  • Provide technical product assistance to the customer either telephonically or in the field.
  • Providing application, control circuits and functional training to new technicians.
  • To identify sales opportunities for Vertiv by suggesting power solutions to the customer and to communicate with the relevant Vertiv Key Account Manager of any sales opportunity.
  • Do installations where and when required.
  • Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between VERTIV and the customer.
  • Report on progress with relation to the various services rendered to customers.
  • Make use of support from VERTIV ZA and other Vertiv divisions where necessary.
  • Resolves escalated technical support issues.
  • Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer.
  • Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible.
  • Any other duties as deemed appropriate by your line manager.

What will make you successful?

Mandatory:

  • OND, HND, BSC Electrical or Electronics Engineering or equivalent, or qualified by experience QBE;
  • Good PC knowledge Microsoft office and Windows;
  • 3-5 years in the UPS Power Systems environment;
  • Ability to handle a variety of tasks at once;
  • Completes own role independently or with minimal supervision/ guidance;
  • Applies knowledge/ skills to a range of standard and non-standard activities;
  • Interprets customers' needs and work to meet those needs, promotes an environment for creating business opportunities.

Desirable:

  • Mechanical engineering knowledge will be advantageous;
  • 3-5 years in the Telecommunications and Data Centre environment;
  • Project experience will be of value;
  • Some knowledge of DC, Thermal and Monitoring;
  • Pre-requisites: Fluent in English - Oral and written.


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