UPS Field Engineer
1 month ago
What kind of work will you be doing?
- Provide technical product assistance to the customer either telephonically or in the field.
- Providing application, control circuits and functional training to new technicians.
- To identify sales opportunities for Vertiv by suggesting power solutions to the customer and to communicate with the relevant Vertiv Key Account Manager of any sales opportunity.
- Do installations where and when required.
- Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between VERTIV and the customer.
- Report on progress with relation to the various services rendered to customers.
- Make use of support from VERTIV ZA and other Vertiv divisions where necessary.
- Resolves escalated technical support issues.
- Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer.
- Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible.
- Any other duties as deemed appropriate by your line manager.
What will make you successful?
Mandatory:
- OND, HND, BSC Electrical or Electronics Engineering or equivalent, or qualified by experience QBE;
- Good PC knowledge Microsoft office and Windows;
- 3-5 years in the UPS Power Systems environment;
- Ability to handle a variety of tasks at once;
- Completes own role independently or with minimal supervision/ guidance;
- Applies knowledge/ skills to a range of standard and non-standard activities;
- Interprets customers' needs and work to meet those needs, promotes an environment for creating business opportunities.
Desirable:
- Mechanical engineering knowledge will be advantageous;
- 3-5 years in the Telecommunications and Data Centre environment;
- Project experience will be of value;
- Some knowledge of DC, Thermal and Monitoring;
- Pre-requisites: Fluent in English - Oral and written.
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