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Client Success Manager

2 months ago

All, Nigeria Project Growth Full time

Key Responsibilities:

  • Client Consultation & Relationship Management: Serve as the primary resource for answering provider questions, addressing consultations, and handling complex conversations. Ensure high client satisfaction and retention by offering regular updates and strategic insights.
  • Advertising Budget Expansion: Partner with PSMs Provider Success Managers to develop and execute strategies to increase client advertising budgets. This includes expanding current campaigns, diversifying advertising approaches, or restarting previously successful campaigns.
  • Campaign Performance Analysis: Regularly review and analyze Meta Ads performance. Present clear, data-driven campaign results to clients, convincing them of the value of increasing their investment in advertising.
  • Retention & Growth Initiatives: Proactively engage with providers to drive retention and growth. Suggest and implement innovative marketing strategies based on individual client needs and industry trends.
  • Consultations & Program Enrollment: Conduct consultations with potential clients, presenting marketing programs, and convincing them to sign up. Handle challenging conversations, turning objections into opportunities.

Qualifications:

  • 3+ years of account management experience in a marketing agency, preferably within the Medspa or health & wellness industry.
  • Strong understanding and experience with Meta Ads.
  • Proven ability to analyze campaign results and provide actionable insights to clients.
  • Excellent communication and negotiation skills, with the ability to present complex ideas in a clear and compelling manner.
  • Experience in handling high-stakes conversations and driving client growth.
  • Ability to work in a fast-paced environment and manage multiple client relationships simultaneously.

Preferred:

  • Experience working in Medspa marketing or healthcare-focused campaigns.
  • Familiarity with CRM tools and campaign management software.