Senior Growth Associate

1 month ago

Lagos, Lagos, Nigeria Helium Health Full time

Helium Health is a full-service Healthtech company that provides a suite of solutions for healthcare providers, payers, and patients in emerging markets — at the core of which is our SaaS based electronic medical records/hospital management information system (EMR/HMIS).


We are looking to hire experienced Tech sales specialists who will be responsible for executing a growth and expansion strategy across the private sector using Helium's suite of products.


Responsibilities:

Sales and Business Development

  • Achieve your revenue-based quota by selling renewals/products/services, may offer to upsell opportunities when applicable
  • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements.
  • In-cycle upsell identification and execution. Regular monitoring of Cross-Sell / Upsell opportunities, terms and deliverables in coordination with Sales and CS teams.
  • Carry out cold calling in order to create interest in new products and services, generate new business leads.
  • Meet sales targets set by managers and contribute to the team's targets.

Sales Operations

  • Effectively communicate and explain all sales plans and calculations to sales teams.
  • Assist with territory modeling to promote efficiency and growth.
  • Support processes for custom client requirements, support strategic initiatives that align to market needs and focus on strategies to improve competitive pricing and performance.
  • Drive pipeline development, priority of engagements, value proposition, and customer escalation.
  • Oversee the use of various applications and platforms, track data to inform decisions.
  • Ensure proper knowledge management of the department and oversee the onboarding process of new joiners to the team. Ensure all documentation is safely stored and backed up and accessible by appropriate staff levels.
  • Manage collaboration and cross-functional team relationships to ensure positive outcomes.
  • Assist the growth associates to become more efficient and better by creating opportunities for conversions. Send leads, manage the transaction process, create contracts, and provide training to improve time management skills.
  • Keep the growth team accountable by reporting on sales and campaign outcomes and communicating team news and wins.

Customer Relationship Management (CRM) and Stakeholder Management

  • Maintain high level customer and stakeholder relationships and continually promote the Helium brand/services to ensure that Helium is top-of-mind for customers.
  • Identify, build and maintain relationships with members of the client teams who influence purchasing decisions. Interface with clients, ensure all disputes are promptly resolved and client satisfaction remains prioritized.
  • Deploy various selling and negotiation strategies to ensure that the deal is closed with a win-win for Helium and the customer.
  • Transition of converted customer(s) to the appropriate team and through the service delivery model.
  • Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience.
  • Collaborate with Helium Customer Success Team to maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.


Requirement:

  • Minimum 3 - 6 years' sales / accounts management experience exceeding growth targets.
  • Experience in telesales and selling enterprise software; specific experience selling healthcare enterprise solutions is an added advantage.
  • Resilient and result-driven, with great prospecting skills. Proven ability in developing strong relationships and partnerships with customers and relevant stakeholders.
  • Ability to think creatively with an innovative mindset that is constantly looking for ways to improve things.
  • Strong interpersonal skills with a collaborative and flexible work style. Willing to travel and engage with our customers at various locations
  • A very good communicator. Strong presentation, listening, written and verbal skills.
  • Digitally savvy and proficient in the use of Microsoft Office and work productivity tools
  • First Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field. The equivalent of the same in working experience is also acceptable
  • Understanding of the healthtech space and the disruptive opportunities being created
  • Strong business and financial acumen
  • Interested candidates must be resident in Lagos

Working Environment:

Nigeria region


Remuneration:

Competitive based on experience.


Benefits:

Health cover; Paid time off (20 days Annual Leave, 60 days paid Maternity Leave and 20 days paid Paternity Leave, Adoption Leave, paid Sick Leave, 7 days Volunteer Leave); Pension Scheme; Life Insurance; and other company benefits and perks.

Robust Learning and Development Opportunities; Team-building activities and social events; Amazing team culture


Equal Opportunity Employer

Helium Health is an equal opportunity employer, thus it is not biased in its employment to any race, colour, creed, religion, sex or physical disability.


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