Customer Data Management and Compliance Specialist

2 months ago

Lagos, Lagos, Nigeria First Bank of Nigeria Limited Full time

ABOUT THE COMPANY

First Bank of Nigeria Limited, is a Nigerian multinational bank and financial services company headquartered in Lagos Nigeria. It is the premier bank in West Africa with its impact woven into the fabric of society.

JOB SUMMARY

Job Requirements Candidates should possess an HND / BSc in any discipline Must have 1-7 years of Relative Banking Experience.

RESPONSIBILITIES

Verification and Monitoring of Account Maintenance Activities with specialization to Customer Information Update from Branches on IBPS (AMO, AML1 DAR queues).Duties Co-ordinate Customer Data Management And Compliance Support Officers in the effective capturing of all Customer Information Updates processed through IBPS while observing due diligence and upholding bank procedures and Policies. Ensures that all requests flown via the IBPS workflow are treated in a timely and effective manner to satisfy both the internal and external customers. Take overall responsibility for all Customer information Updates that were hitherto Scanned through IBPS Develop strategies that will aid improvement in handling assignments for the Team. Handle branch enquiries and correspondence as it relates to Customer Information Update activities and Dormant reactivation requests. Handle requests in terms of verification as it relates to setting up and deletion of all bank wide Standing instructions. Communicate and escalate recurring issues within the team to the Desk Head, Customer Data Management And Compliance Services while proffering possible solutions to improve customer service. Support the development of ideas/strategy to be adopted in handling Customer Information Updates. Managing effective work relationship amongst other departments within LOU Assist in disseminating new approvals/evolving policies of the bank to the Account management Support on documented policies, processes and procedures of the Customer Information Update to ensure continued effectiveness of the team. Collaborate with the Desk Head Customer Data Management & Compliance Services in developing training as well as strategies for excellent service delivery to branches and head office departments As part of the Bank's Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

REQUIRED SKILLS

Reporting, Customer service, Customer support, CRM systems, Documentation and record keeping

REQUIRED EDUCATION

Bachelor's degree

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