Receptionist

Job Description

• They are seeking a courteous, friendly and organised courier receptionist to join their team and serve as the first point of contact for customers and visitors.
• The courier receptionist will be responsible for managing incoming calls, greeting clients, and providing administrative support to ensure smooth operations in their reception area.
• The ideal candidate will have excellent communication skills, a positive attitude, and a commitment to delivering exceptional service.

Responsibilities

• Greet customers and visitors in a friendly and professional manner, providing assistance and information as needed.
• Answer incoming calls, route calls to appropriate personnel, and take messages accurately and promptly.
• Maintain a clean and organized reception area, ensuring a welcoming atmosphere for clients and visitors.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries.
• Assist with administrative tasks, such as data entry, filing, photocopying, and scanning documents.
• Schedule appointments and meetings, coordinate conference room bookings, and prepare meeting rooms as needed.
• Handle customer inquiries and requests courteously and professionally, providing timely and accurate information.
• Follow up with customers to ensure their needs have been met and address any concerns or issues.
• Collaborate with other departments, such as sales, operations, and customer service, to ensure seamless communication and coordination.
• Assist with special projects and other tasks as assigned by management.

Qualifications

• BSc or HND in Business Administration or any other related field
• Proven 3 years experience in a customer service or receptionist role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite Word, Excel.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Positive attitude and a willingness to learn and grow.

Why work with our client:

• Opportunities for Growth and Development: Our client believes in investing in their employees' growth and development through training and development programs to achieve professional goals.
• Meaningful Work with Impact: Joining our client means being part of a team that plays a crucial role in connecting people and businesses worldwide. Every package they deliver makes a difference in someone's life or business, and you'll have the opportunity to contribute to that impact every day.
• Collaborative and Inclusive Culture: Our client is an equal opportunity employer committed to diversity and inclusion in the workplace. They foster a collaborative and inclusive work environment where every team member's voice is heard and valued.
• Competitive Compensation and Benefits: Our client recognizes and rewards their employees' hard work and dedication with competitive compensation packages and a comprehensive benefits program to support their well-being.
• Cutting-Edge Technology and Tools: As a leading courier company, they are committed to staying at the forefront of technology and innovation. You'll have access to state-of-the-art tools and resources to help you perform your job efficiently and effectively.
• Strong Values and Ethics: Integrity, reliability, and professionalism are at the core of everything our client does. They operate with the highest ethical standards and are committed to delivering exceptional service to their customers while maintaining a safe and respectful work environment for their employees.