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IT Support Officer

4 weeks ago

Lagos, Lagos, Nigeria GTI Group Full time
IT Support Specialist
Responsibilities include providing first-line support for customer inquiries, record and analyzing user faults, training end-users on hardware, software, and databases, and monitoring technical developments.
Required Skills and Qualifications
• Bachelor's Degree in Information Technology, Computer Science, or related field
• Proven experience in an IT support role, preferably in a fast-paced environment
• Strong knowledge of Mac operating systems and common software applications
• Familiarity with hardware setup and repair, including PCs, printers, and mobile devices
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff
• Ability to prioritize and manage multiple tasks under pressure
• Problem-solving mindset and attention to detail
• Understanding of IT security protocols and best practices