Job Summary:

• The Salon Coordinator will be responsible for overseeing the daily operations of the salon, managing staff, ensuring high levels of customer satisfaction, and driving business growth.
• The ideal candidate will have a passion for the beauty industry, excellent leadership skills, and a strong background in salon management.

Key Responsibilities:

Coordination and Administrative Duties:

• Ensure client records are updated and accurately maintained.
• Coordinate stylist schedules to optimize appointment bookings.
• Manage inventory of retail products and salon supplies, including ordering and restocking as needed.
• Assist in maintaining a clean and welcoming environment throughout the salon.

Reception and Customer Service:

• Greet clients warmly and professionally as they enter the salon.
• Answer phone calls, respond to emails, and handle client inquiries promptly.
• Schedule and confirm appointments using the salon's booking system.
• Provide information about salon services, pricing, and promotions to clients.
• Handle client check-ins and check-outs, including processing payments and managing the cash register.

Sales and Promotion:

• Promote salon services and products to clients, encouraging sales and repeat visits.
• Assist with marketing efforts, such as social media updates and promotional events.
• Track and report on sales and client feedback to help improve salon services.

Team Support:

• Assist salon staff with administrative tasks as needed.
• Communicate effectively with the salon team to ensure a seamless client experience.
• Handle any client complaints or issues with professionalism and escalate to the salon manager when necessary.

Qualifications and Skills:

• Proven experience as a Salon Manager or in a similar role within the beauty industry.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Proficiency in salon management software and basic accounting.
• Knowledge of beauty industry trends and best practices.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; additional certification in beauty or business management is a plus.