Front Desk Officer

3 weeks ago

Lagos, Lagos, Nigeria Dover Engineering Limited Full time
  • As a Front Desk Officer, you will serve as the primary point of contact for clients, visitors, and staff, providing excellent customer service and administrative support. You will play a crucial role in creating a positive first impression and ensuring smooth operations at the front desk.

Responsibilities:

  • Client and Visitor Interaction: Greet clients and visitors warmly and professionally, ensuring a welcoming environment and offering assistance as needed.
  • Telephone Management: Answer incoming calls promptly and courteously, directing calls to the appropriate staff members and taking messages accurately when necessary.
  • Appointment Scheduling: Schedule appointments and meetings for staff members, coordinating with clients and internal teams to find suitable time slots.
  • Visitor Registration: Register visitors, issue visitor badges, and maintain accurate records of visitor logs in compliance with company security protocols.
  • Document Handling: Receive, sort, and distribute incoming mail and deliveries, as well as organize outgoing mail and courier shipments.
  • Administrative Support: Provide administrative assistance to various departments, including filing documents, data entry, and maintaining office supplies inventory.
  • Facilities Management: Monitor and maintain the cleanliness and organization of the front desk area, lobby, and conference rooms, alerting appropriate personnel to any maintenance issues.
  • Security Compliance: Enforce security procedures, such as access control and visitor identification, to ensure the safety and security of the premises and personnel.
  • Team Collaboration: Collaborate with colleagues across departments to facilitate communication and support the overall goals and objectives of the company.

Requirements:

  • High school diploma or equivalent; additional education or training in office administration or hospitality is a plus.
  • Previous experience in a front desk or customer service role, preferably in a corporate or engineering environment.
  • Excellent communication and interpersonal skills, with a professional and courteous demeanor.
  • Strong organizational abilities and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite and basic office equipment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Knowledge of security procedures and emergency response protocols is desirable.

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