ABOUT THE COMPANY

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

JOB SUMMARY

Bachelor's Degree in Information Technology, Computer Science/Engineering, or a related field.At least 3 years experience in IT in an INGO settingProven experience in IT support, network administration, and system troubleshooting.Proficiency in configuring and supporting hardware, software, and network equipment.Strong knowledge of Microsoft operating systems and applications (e.g., Windows, Microsoft 365).Familiarity with server administration, Active Directory, and domain services.Excellent problem-solving and communication skills.Ability to work effectively in a team and independently.Strong attention to detail and organizational skills.Experience using Unifi network devices.Good technical writing/documentation skillsExperience with ServiceNow Ticketing systemKnowledge of VSAT ka-band, c-band and Starlink TechnologiesCertifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.Soft Skills and Competencies:Ability to work harmoniously with other staff members in cross-cultural contexts.Good verbal communication and report-writing skills with the ability to convey information effectively in the Country's official language.Customer & client-centred and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.Flexibility, ability to multitask, and work with little supervision.Language Skills: Excellent English and other major Country languages communication skills including speaking, listening, and writing.Knowledge of Hausa will be an added advantage.

RESPONSIBILITIES

System Setup and Configuration:Collaborate with the IT team to set up and configure computer systems with the required software and operating systems.Ensure adherence to standard configurations and implement updates as needed.User Support and Troubleshooting:Provide technical assistance to end users, addressing hardware, software, and network-related issues promptly and effectively.Assist users in configuring and troubleshooting software applications, including productivity tools and business-specific software.Network Infrastructure Management:Deploy and maintain the local area network (LAN) infrastructure, including cabling, wireless connectivity, and network equipment.Collaborate with the IT team to ensure optimal network performance, security, and availability.Documentation and Asset Management:Maintain accurate documentation of IT systems, configurations, and procedures.Track and manage IT assets, including computers, peripherals, software licenses, and warranties.Server and Active Directory Management:Assist in the deployment, maintenance, and administration of servers, including the management of Active Directory and domain services.Monitor server performance, conduct routine maintenance tasks, and ensure data backup and disaster recovery procedures are in place.IT Project Support:Collaborate with the IT team and project stakeholders to provide technical expertise and support for IT-related projects.Contribute to the planning, implementation, and evaluation of IT initiatives.Security and Compliance:Ensure adherence to IT security policies and procedures, including user access management, data protection, and system vulnerability assessments.Stay updated on industry best practices and emerging technologies to enhance system security and compliance.Continuous Improvement:Identify areas for process improvement and propose innovative solutions to enhance IT operations and user experience.Stay abreast of technological advancements and recommend appropriate upgrades or enhancements.Perform other duties as directed by the Senior IT Manager or Country IT Lead.Key Working RelationshipsPosition Reports to: Field Coordinator/Snr. IT ManagerPosition directly supervises: IT Interns where applicable.Indirectly Reports: Snr. IT CoordinatorOther internal and/or external contacts:Internal: Program Coordinators, Finance Controller, HR & Supply Chain Coordinators, Field CoordinatorsExternal: Vendors and Consultants

REQUIRED SKILLS

System and network security, System administration, Network management, IT equipment installation and configuration, IT support, Documentation and record keeping

REQUIRED EDUCATION

Bachelor's degree