Job Summary

This role will be responsible for ensuring the efficient operation of all IT systems and providing technical guidance and support to staff.

Job Details

• Drive the development and implementation of IT strategy and policies in line with the company's strategic plan and objectives
• Develop and manage the planning and budgeting for IT services to ensure that resources are used to provide best in class IT services that are in line with the strategy
• Develop controls for emerging technologies and integrate with organisation initiatives to drive secure strategies and deployment.
• Supervise and lead the IT support team, including assigning tasks, monitoring performance, and providing training and mentorship.
• Provide hands-on support for hardware, software, and network issues, escalating complex problems to higher-level IT staff or external vendors as needed.
• Oversee the maintenance and monitoring of all IT infrastructure, including servers, networks, and applications, ensuring optimal performance and security.
• Ensure timely and effective support for end-users, manage ticket queues, and prioritize requests based on urgency and impact.
• Coordinate and manage IT projects, including hardware and software upgrades, system implementations, and network enhancements.
• Implement and enforce IT security policies and procedures, including data backup, disaster recovery, and user access controls.
• Liaise with external vendors and service providers for procurement, maintenance, and support of IT systems and services.
• Maintain detailed records of IT assets, configurations, and procedures, ensuring documentation is up-to-date and accessible.
• Ensure compliance with company policies, industry standards, and legal requirements, supporting audits and reviews as needed.
• Generate regular reports on IT performance, incidents, and project progress for management review.

Requirements

• Bachelor's degree in information technology, Computer Science, or a related field.
• Relevant industry certifications is an added advantage.
• Minimum of 4 years of experience in IT support, with at least 2 years in a supervisory role.
• Hands-on experience with operating systems, network configurations, and troubleshooting.
• Experience managing and maintaining IT infrastructure, including servers, networks, and applications.
• Proven experience in managing IT projects from conception through to completion, including software upgrades, hardware installations, and system implementations.
• Proficiency in network administration, server management, and enterprise-level software applications.
• Solid understanding of IT security principles, with practical experience implementing and managing security protocols.

Benefits

• Competitive Reward Structure
• Career Development Opportunities
• Health and Wellness Benefits
• Safe and Conducive working environment