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Job Summary

The IP Surveillance Operator is responsible for effectively operating CCTV equipment to monitor and deter criminal activities and anti-social behavior. This role includes identifying offenders and providing evidence for investigations and prosecutions, with duties such as preparing witness statements and attending court if necessary. The operator ensures that all data is accurately captured, processed, and logged in compliance with relevant laws and policies. Daily tasks include liaising with law enforcement, responding to emergencies, and managing Control Room security. The role also involves conducting equipment checks, reporting faults, and assisting other departments as needed. Strong observational skills, attention to detail, and the ability to stay calm under pressure are essential. Training is provided to maintain effectiveness and compliance.

Responsibilities:

• To use the CCTV equipment proactively and to its optimum level to help enforcement agencies to detect and deter crime and anti-social behavior.
• Use the CCTV cameras to identify offenders and provide high quality evidence to enable investigations and were necessary prosecutions and if required provide written witness statements and attend court if necessary.
• To capture, process, log accurately and help to provide data evidence to enforcement and other agencies in accordance with DPA, and other instructions and procedures.
• To operate the CCTV system in accordance with the legislation regarding the use of CCTV and the systems Code of Practice, Operational Manual, Standard Operating Procedures, Churchgate Policies and any other instructions issued from time to time.
• To ensure all logs, reports and records are produced accurately and promptly, covering all activities involving CCTV both externally and internally within the Control Room.
• To liaise on a daily basis with Officers, Managers, Police Officers and other agencies that have authorized access to the Monitoring Centre Control Room.
• To operate and respond to the Out of Hours emergency repair system, noise complaints, other emergencies, lone workers and the emergency homeless service on behalf of the shared service and in accordance with instructions held within the Control Room.
• Monitor any emergency situation which develops within the services area of responsibility and carry out the actions laid down to resolve the issue and liaise with the Council's Emergency Planning Officer and activate emergency processes as required.
• Carry out and log daily equipment checks and report all faults and failures of CCTV or IT or communication equipment as soon as they occur to the contractors responsible for their maintenance and record all details in the faults log.
• To liaise with the Police and other authorized agencies for the viewing of images recorded on the CCTV system at a time suitable to both organizations.
• To liaise with the Church gate Security and Intelligence department on escalations.
• Monitor the radio systems of the WTC Man Security personnel and offer any assistance required.
• Assist the Street Rangers with their duties as required and help maintain their welfare and safety. Assist other Departments within the shared service as required.
• Monitor fire and security alarms and camera activated alarms and carry out the required action to resolve the issue.
• Operators on duty are responsible for the security of the Control Room and its contents, including the security of data and its transfer to authorized agencies. Only authorized personnel are permitted access to the Control Room and they must be booked in and out.
• Operators are to attend all training agreed between themselves and the Supervisor/or Service Manager.
• The Operator on duty is responsible for keeping the Control Room clean and tidy at all times.
• Ensure that reasonable care is taken at all times for health, hygiene, safety, and welfare of yourself and other person, and to comply with the policies and procedures relating to Health and Safety within the WTC Abuja.

Requirements

Educational Qualification:

Hold a Diploma/ HND/ B.sc in Computer Science/ Computer Engr/ Cybersecurity / Information Technology or related field with experience in similar roles with trainings/certification.