Branch Supervisor

4 weeks ago

Lagos, Lagos, Nigeria Robeck Locks Ltd Full time

Job Description

  • An experienced supervisor used to managing a small team in a fast-paced customer-focused environment.
  • Great at giving amazing customer service, and able to translate that into sales
  • Inquisitive, ever-questioning and ever-improving
  • Passionate about our business
  • A 'people person who finds it easy to get on everyone and is able to build strong working relationships with the people you work with

Core Responsibilities

  • Manage retail staff, which includes people working on the floor, in store, and the cashiers
  • Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
  • Make sure pricing is correct
  • Does Market research in order to identify new services and products
  • Recruit, Coach, counsel, discipline, and train employees
  • Maintain inventory and ensure items are in stock
  • Monitor local competitors
  • Maintain health and safety measures and store's cleanliness
  • Organize and distribute staff schedules
  • Preside over staff meetings
  • Help, drive, motivate, and encourage retail sales staff to achieve sales targets
  • Handle customer complaints, issues and questions.

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