Application Support Officer

5 days ago


Lagos, Lagos, Nigeria iRecruiters Africa Limited Full time
  • The ideal candidate for the role must possess the ability to work on Linux OS" and an excellent knowledge of software integration and testing.

Key Responsibilities:

  • Providing technical support to teams within the organization, and external clients when required
  • Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
  • Prioritizing workload to ensure the most critical issues are resolved first
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues promptly
  • Managing coordination at a different level where required
  • Delivering regular and customized training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organization's systems
  • Assisting with systems integrations
  • Developing reports for teams across the business

Key Requirements:

  • Bachelor's degree or equivalent in information technology or computer science
  • 1-3 years + of experience as an application support staff preferably in a similar environment.
  • Ability to work on LINUX OS"
  • Good knowledge of software integration and testing.
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Sound knowledge of operating systems, devices, applications, and software
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience


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