Tech Whisperer

ABOUT THE COMPANY

mDoc makes it easier to live a healthier, happier life.
Managing an illness or a long-term disease such as Diabetes or Hypertension can be challenging especially when you are confronted with the realities of daily living in the African context. Using evidence-based person-centered approaches, mDoc has developed a platform of 24/7 support for you. From helping you keep a secured centralized repository of your healthcare information, to connecting with different types of practitioners such as nutritionists and coaches to help with your health goals to helping you navigate where to find quality in-person healthcare we have got you covered.

JOB SUMMARY

Comfortable with technology, digital apps, and web platforms.Ability to support and respond to the needs of groups of individuals.Adaptable and responsive to changing member needs.Strong interpersonal and communication skills.Fluent in English, Pidgin, and Yoruba.Passionate about improving health and wellness in sub-Saharan Africa.Previous experience in a similar role or in the health/technology sector is a plus.

RESPONSIBILITIES

In this role, you will be part of a team providing direct (in-person) support services, teaching members and potential members how to use our app and other digital health solutions.You will engage with individuals who visit our NudgHubsTM, attend our outreaches, or interact with our roving community ambassadors.Acting as a digital shadow for the members, you will build their digital/smartphone literacy.ResponsibilitiesFollow established protocols and guidelines to deliver effective tech support.Support members in navigating and using digital health solutions (CompleteHealth TM and TM platforms).Work closely with our members to help them understand and utilize technology to improve their health and wellness.Collaborate with the NudgHubTM/mDoc leadership team to create an environment that reflects the values of mDoc Healthcare, including respect for members and team members.Ensure optimal member-centered care and experience, prioritizing the needs and responses of members.Demonstrate initiative, willingness to learn and grow, and add value to a startup company focused on health and wellness improvement.

REQUIRED SKILLS

Web Analytics, Programming, Data mining, Quality management, Big data and data analytics, Documentation and record keeping, Database administration

REQUIRED EDUCATION

Bachelor's degree