Graduate Trainee
4 weeks ago
Key Responsibilities
Technical Support:
- Provide technical assistance and support to users regarding hardware, software, network, and other IT-related issues.
- Troubleshoot problems, diagnose root causes, and implement solutions promptly to minimize downtime and disruption.
System Maintenance and Upgrades:
- Perform routine maintenance tasks such as system updates, patches, and backups to ensure optimal performance and security.
- Coordinate with vendors and service providers for hardware/software installations, upgrades, and repairs as needed.
Network Management:
- Monitor network performance and security, identifying and addressing potential vulnerabilities or areas for improvement.
- Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
Data Management:
- Oversee data storage, backup, and recovery procedures to safeguard critical information and ensure business continuity.
- Implement data security measures to protect against unauthorized access, data breaches, and cyber threats.
IT Policy Development and Compliance:
- Develop and maintain IT policies, procedures, and documentation in accordance with industry best practices and regulatory requirements.
- Ensure compliance with data protection regulations, privacy laws, and other relevant standards.
User Training and Education:
- Conduct training sessions and create instructional materials to educate users on IT systems, tools, and security practices.
- Promote awareness of cybersecurity risks and best practices to mitigate potential threats.
IT Asset Management:
- Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
- Track asset lifecycles, perform asset audits, and recommend upgrades or replacements as necessary.
Project Management:
- Lead or contribute to IT projects, such as system upgrades, software deployments, or infrastructure expansions.
- Develop project plans, timelines, and budgets, and coordinate resources to achieve project objectives.
Requirements
- Interested candidates should possess a Bachelor's Degree in relevant fields with 1 - 3 years work experience.
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