Tech Support Specialist

4 weeks ago


Abuja, FCT, Nigeria Nile University of Nigeria Full time

ABOUT THE COMPANY

Faculty
Nile University consists of six faculties united by a commitment to providing education of the highest quality.

Every faculty is led by reputable academics dedicated to driving innovation in research and learning. Discover the programs available in each faculty.

JOB SUMMARY

Qualifications & Experience The candidate must have a minimum of Bachelor's Degree in Information Technology, Computer Science, or any related field Minimum of 5 years' relevant experience in IT support or a similar role, preferably in an educational or e-learning environment. Relevant certifications such as CompTIA A+, Network+, or Security+, are a plus. Possess the ability to prioritize and accurately complete tasks, work independently and meet deadlines. Proactive and customer-oriented approach to service delivery, with a commitment to meeting and exceeding user expectations.

RESPONSIBILITIES

Job Description We are currently looking to engage a highly competent and result-oriented Tech Support Specialist with strong personal & professional integrity to join our dynamic workforce.Duties The Tech Support Specialist will play a crucial role in guiding enrolled students through every step of their academic journey, ensuring their active participation in course activities, and ultimately facilitating their successful completion of studies, culminating in the timely attainment of certificates.He/she is expected to: Oversee the management and maintenance of Nile Digital Education's entire IT ecosystem, including the website, registration portal, CRM systems, and Learning Management Systems (LMS). Ensure the smooth operation and functionality of all IT systems and applications, conducting regular assessments and audits to identify areas for improvement and implement proactive measures to enhance system security and efficiency. Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and reliability. Coordinate the maintenance and management of Nile Digital Education's IT infrastructure, including servers, networks, and hardware devices. Assist users with account setup, resolve access issues, and navigation within the LMS environment. Troubleshoot and resolve technical issues related to course materials, assessments, and student records within the LMS. Respond promptly to user inquiries and technical support requests via email, phone, or ticketing system. Document and track support tickets, ensuring timely resolution and effective communication with stakeholders. Serve as the first point of contact for general inquiries and support related to access to the eCampus for leads, students, and staff.

REQUIRED SKILLS

Search engine optimization (SEO), Web Analytics, IT equipment installation and configuration, IT support, Research planning

REQUIRED EDUCATION

Bachelor's degree



  • Abuja, FCT, Nigeria Nile University of Nigeria Full time

    We are currently looking to engage a highly competent and result-oriented Tech Support Specialist with strong personal & professional integrity to join our dynamic workforce.ResponsibilitiesThe Tech Support Specialist will play a crucial role in guiding enrolled students through every step of their academic journey, ensuring their active participation in...

  • DHIS Specialist

    5 days ago


    Abuja, FCT, Nigeria Society for Family Health (SFH) Full time

    ABOUT THE COMPANYSociety for Family Health Nigeria has a mission to improve health outcomes by ensuring communities have access to affordable, quality, and gender-sensitive health services and commodities. Together with partners, we will act so that 200 million Nigerians have access to health services of good quality through the following Strategic...


  • Abuja, FCT, Nigeria Global Alliance for Improved Nutrition (GAIN) Full time

    ABOUT THE COMPANYThe Global Alliance for Improved Nutrition (GAIN) is an independent non-profit foundation based in Geneva, Switzerland. GAIN was developed at the UN 2002 Special Session of the General Assembly on Children.GAIN is an organization driven by the vision of a world without malnutrition. To achieve its goal, GAIN mobilizes public-private...


  • Abuja, FCT, Nigeria Credo Advisory Full time

    Credo is looking to hire a Senior Communications Specialist to support the development, implementation and monitoring of communication strategies. The Senior Communications Specialist will work closely with the Chief Executive and Communications Manager to manage client projects and day-to-day company activities. Responsibilities:The Senior Communications...

  • Bodywork Specialist

    2 days ago


    Abuja, FCT, Nigeria Weststar Vehicle Care Limited Full time

    About the role:The Bodywork specialist will perform repairs, replacements, and other alterations to the exteriors of motor vehicles. You will be responsible for determining damage in all classes of motor vehicles. Your skills include installing, setting up, and converting bodies and body components, as well as repairs, care, and protection...


  • Abuja, FCT, Nigeria United Nations Children's Fund Full time

    Job DescriptionDescription –>The Specialist provides support to country office and field office colleagues and internal and external partners and stakeholders throughout the programming processes by providing technical, administrative and operational support to ensure that adolescent development and participation and child rights established under the...


  • Abuja, FCT, Nigeria TechnoServe Full time

    Job Summary:Reporting to the Senior Finance Specialist with a dotted reporting line to the Grants and Contracts Manager, the Sub Awards Specialist is responsible for working with a portfolio of TechnoServe Nigeria's project sub-recipients to ensure that TechnoServe's implementation strategy and Donor funds are deployed and utilized according to the intended...


  • Abuja, FCT, Nigeria World Bank Group Full time

    Job DescriptionDescription –>Established in 1944, the World Bank Group (WBG) is one of the world's largest sources of funding and knowledge for developing countries. It uses financial resources and experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best...


  • Abuja, FCT, Nigeria Nile University of Nigeria Full time

    We are currently looking to engage a highly competent and result-oriented Student Recruitment Specialist with strong personal & professional integrity to join our dynamic workforce.ResponsibilitiesThe primary focus of this role is to engage with prospective students, nurture leads, and champion the conversion of leads into registered students. The Student...


  • Abuja, FCT, Nigeria Nile University of Nigeria Full time

    We are currently looking to engage a highly competent and result-oriented Marketing Communication Specialist with strong personal & professional integrity to join our dynamic workforce.ResponsibilitiesThe Marketing Communication Specialist is responsible for the delivery of communications-related activities such as content development and public relations...


  • Abuja, FCT, Nigeria APIN Public Health Initiatives Limited Full time

    ABOUT THE COMPANYAPIN Public Health Initiatives Limited/Gte, formerly known as AIDS Prevention Initiative in Nigeria is a non-governmental organization registered with the Nigerian Corporate Affairs Commission (CAC). APIN has built a strong partnership with the Nigerian Government, which is memorialized through a memorandum of understanding (MOU) with the...


  • Abuja, FCT, Nigeria Sydani Group Full time

    Job DescriptionWe are seeking a qualified and highly experienced SBCC Immunization Specialist to join our team. We are seeking a highly skilled and motivated SBCC Social and Behaviour Change Communication Immunization Specialist to join our team.The ideal candidate will be responsible for developing, implementing, and evaluating social and behaviour change...


  • Abuja, FCT, Nigeria Danish Refugee Council Full time

    Job DescriptionDescription –>The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation...


  • Abuja, FCT, Nigeria Danish Refugee Council Full time

    Job DescriptionDescription –>Danish Refugee Council (DRC), and its safety unit, has had an operational presence in Nigeria since 2015. DRC Nigeria is the largest DRC country mission in the West Africa region and one of the largest DRC country missions globally. Currently, DRC delivers life-saving assistance and protection to vulnerable, conflict-affected...


  • Abuja, FCT, Nigeria Danish Refugee Council Full time

    Job DescriptionDescription –>The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation...


  • Abuja, FCT, Nigeria Danish Refugee Council Full time

    Job DescriptionDescription –>Danish Refugee Council (DRC), and its safety unit, has had an operational presence in Nigeria since 2015. DRC Nigeria is the largest DRC country mission in the West Africa region and one of the largest DRC country missions globally. Currently, DRC delivers life-saving assistance and protection to vulnerable, conflict-affected...


  • Abuja, FCT, Nigeria Danish Refugee Council Full time

    Job DescriptionDescription –>The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation...


  • Abuja, FCT, Nigeria Technoserve Full time

    ABOUT THE COMPANYTechnoServe works with enterprising men and women in the developing world to build competitive farms, businesses and industriesJOB SUMMARYBasic QualificationsThese are the requirements that any qualified candidate must meet. Typically includes:Bachelor's Degree in Business Management, Agribusiness, project Management, Social Sciences or...

  • Project Manager

    4 weeks ago


    Abuja, FCT, Nigeria International Labour Organization Full time

    Job DescriptionDescription –>The Project Manager will work under the direct supervision of the Director of the ILO Country Office for Nigeria, Ghana, Liberia and Sierra Leone (CO-Abuja). She/he will get technical backstopping from the Employment and Labour Migration Officer in CO-Abuja and other relevant labour migration specialists in Africa. The Project...

  • Local IT Specialist

    2 weeks ago


    Abuja, FCT, Nigeria Abt Associates Full time

    ABOUT THE COMPANYIt was more than 50 years ago—on January 12, 1965—that Clark Abt started on his journey in a small Cambridge office to create a place where innovation, bold thinking and creativity could tackle the toughest social issues of the day. Almost 50 years later, Abt Associates has grown into a global company of more than 2,300 employees with...