Banker, Personal

1 week ago

Lagos, Lagos, Nigeria Stanbic IBTC Full time

Proactively promote a relationship-based offering by operating as a dedicated and primary point of contact for customers and providing banking solutions that meet the customer's needs in accordance with each of the personal banking segment's value propositions.

Qualifications

  • First degree in any field.
  • Minimum of 1-3 years of banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully

Behavioral Competencies

  • Ability to educate customers.
  • Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
  • Advanced sales and consulting skills.
  • Achievement-orientated, embracing and achieving challenging targets.
  • Self-motivated and energetic

Technical Competencies

  • Understanding of the personal markets etc.
  • Deep knowledge and understanding of the different personal and segment value propositions.
  • Understanding of the bank's products in respect of service level agreements and the bank's service provider networks.
  • Understanding which products are most suited to the different personal banking segments.
  • Knowledge of equivalent competitor products and services.

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