Security Operations

2 months ago


Lagos, Lagos, Nigeria Halogen Group Full time

Role Description

  • The Security Operations and Service Manager manages the delivery of security services and operations including guarding operations in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.

Security Operations & Service Delivery

  • Manage security operations and services including manned guarding operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery
  • Coordinate the delivery of customer-eccentric guarding services that position Halogen as a top choice for physical security solutions
  • Drive and manage operational performance in assigned area for achievement of defined operational and financial performance goals and metrics
  • Enforce and ensure adherence to with standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery
  • Manage, administer and optimize assigned resources; manage and control costs
  • Prepare and present periodic and ad hoc operations reports as required
  • Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion
  • Promptly resolve operational issues or escalate for support where appropriate
  • Drive and ensure conformance to QMS ISO9001:2015 requirements
  • Provide technical sales support for business development

Security Risk Management

  • Provide expertise on security risk management and related areas
  • Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property
  • Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients
  • Prevent or minimize claims in assigned area through regular customer risk assessments and advisory

Client Management

  • Manage client relationships in assigned area for best business outcomes including retention and revenue expansion
  • Facilitate prompt response to client needs, and resolution of issues, queries and complaints
  • Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfill contract requirements
  • Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements

Team Leadership & Management

  • Manage and supervise the team for high performance; drive and manage performance
  • Drive learning and facilitate development; coach; motivate
  • Foster team spirit and positive employee experience

Qualifications

  • Minimum of a first degree or equivalent from any reputable tertiary institution
  • Professional certification in security management, operations and project management e.g., CPP, CSSM, PSP, PMP, Six Sigma etc.
  • Relevant post graduate qualification would be added advantage

Experience

  • Minimum of 7 years' security and related operations experience including supervisory, managerial capacity

Competencies

  • Security Risk Management, with good understanding of the operating environment, global trends etc. includingSecurity Planning and Management; Risk Assessment; Intelligence; Incidence Response etc.
  • Operations Management
  • Project Management
  • Client & Stakeholder Relationship Management
  • Commercial Awareness
  • Critical Thinking, Analytical & Problem-Solving Skills
  • Communication – sound verbal, written, reporting, facilitation, presentation
  • Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
  • Teamwork & Interpersonal Skills

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