Enterprise Application Support Administrator
2 months ago
ABOUT THE COMPANY
hillips Outsourcing Services Nigeria Limited has been in existence for over 13 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients in achieving their business objectives.
JOB SUMMARY
Requirements must be clearly stated and defined. Define and Design systems Architecture for core insurance application and interfacing systems. Create project plan from conception to execution and assign reasonable timelines as agreed with the business Develop solutions appropriate to customer requirements making sure it is fit for purpose Integrate new solutions to existing core Insurance application with proper handshake between/among systems Integrate solutions with 3rd party systems where required Ensure both internal and external integrations are in line with the IT security and compliance guidelines Create and Define test scenarios for every process on the delivered solution Unit and Integration testing for Software Development Conduct Internal Acceptance Tests (IAT) within IT Conduct User Acceptance Tests (UAT) with customers to make sure solutions meet their requirements and needs Confirm Customer satisfaction upon project completion Carry out Regular Operations and Maintenance on the core insurance application and all interfacing applications. Maintain 99.9% Server and Service Uptime Report on Key Performance Areas on daily, weekly and monthly basis Provide relevant reports and build scripts were necessary. Attend to incidents and escalations raised by the Business in line with Service Level Agreements Document helpdesk requests and solutions as it relates to Enterprise applications (GIBS) Create and maintain properly documented materials pertaining to every developed solution for Business Continuity Update documents when changes and upgrades are made. Build customized reports.
RESPONSIBILITIES
Job Summary Responsible for the development, Operations and Maintenance of core Insurance application (GIBs) to ensure high availability.Duties Engage stakeholders to identify and understand the underlying business need that will be addressed by the solution.
REQUIRED SKILLS
General ledger, Technical support, Treasury management, Enterprise architecture integration (EAI), Database administration
REQUIRED EDUCATION
Bachelor's degree
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