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Quality Assurance Officer

3 months ago

Lagos, Lagos, Nigeria Tharwa Finds Full time

Job Summary

  • The Quality Assurance QA Officer at ourfirm ensures that all services and processes meet established quality standards. This role involves monitoring and evaluating various operations, identifying areas for improvement, and implementing quality control measures to enhance client satisfaction and operational efficiency.

Key Responsibilities

  • Develop and implement quality assurance policies and procedures.
  • Conduct regular audits and inspections of processes and services.
  • Identify areas for improvement and recommend corrective actions.
  • Monitor and analyze quality performance metrics.
  • Collaborate with department heads to ensure compliance with quality standards.
  • Provide training and support to staff on quality assurance practices.

Qualifications

  • Bachelor's Degree in Quality Management, Business Administration, or a related field.
  • Proven experience in quality assurance, preferably in an outsourcing or similar industry.
  • Strong analytical, problem-solving, and attention-to-detail skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with quality management systems QMS and relevant standards e.g., ISO.