Lounge Supervisor

Company: [Company Name]

As a Customer Service Manager, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our shop.

• Customer Service: Provide excellent customer service and maintain a high level of customer satisfaction.
• Display Management: Monitor the display of chef specials at the lounge and ensure it meets company standards.
• Opening and Closing Procedures: Ensure that opening and closing procedures are followed in line with company policy.
• Security and Safety: Responsible for the security, health, and safety of staff, customers, and property.
• Shop Operations: Oversee all areas of the shop, including third-party providers, and ensure maximum sales opportunities.
• Sales and Promotions: Understand all promotions and point-of-sale requirements and work with the team to maximize sales.
• Inventory Management: Ensure full availability of all drinks, food, and forecast appropriately to meet shop demands.
• Loss Prevention: Follow all company security procedures, including loss prevention measures.
• Delivery Process: Manage all delivery processes, including timely stock counts, line checks, and wastage reports.
• Team Management: Manage the shop, motivate, and lead the team to work to the highest standard.
• Maintenance and Repairs: Monitor and manage all maintenance issues and manage third-party contractors.
• Performance Management: Manage the day-to-day performance of subordinates in line with company policies and procedures.
• Employee Welfare: Manage and maintain subordinates' welfare and training with the help of the Human Resources team.
• Business Operations: Ensure that business operations run smoothly and according to company policy.
• Market Research: Help carry out research and analyze current market conditions, competitor information, and provide recommendations to Management.
• Brand Development: Contribute to the development of the brand.
• Company Policies: Always adhere to all company policies and procedures and licensing laws.
• Customer Complaints: Communicate all physical customer complaints to the customer service executive.
• Customer Service Activities: Assist the customer service executive in carrying out all customer service-related activities.
• Work Reservations: Communicate all work in reservations to the customer service executive.