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Associate, Insights

2 months ago

Lagos, Lagos, Nigeria Bridge International Academies Full time

Description
Insight:

  • What makes us special at Bridge is our dedication to the human voice. The Insights team works tirelessly through tailored research to make sense of the behaviour, motivations, and aspirations of our stakeholders including parents, teachers and academy managers; and to transform disjointed, random and /or anecdotal information into meaningful insights that unlock new ways of thinking and doing that birth improvement and growth.
  • Research findings translate into actionable insights and strategies that help drive confident business decision-making on key issues such as how to better engage with key stakeholders in the communities where we work, how to enhance customer acquisition and loyalty, and how to shape a customer-centric value proposition, to name a few.
  • While we work on a variety of projects, both big and small, Insights' work comprises 3 broad areas viz: gathering and analyzing core customer feedback via our Pulse system; running specialized research projects that dive deeply into big, puzzling issues in order to craft new insights; and working with internal partners to support the design and testing of interventions, many of which are grounded in behavioural theory.
  • Recognizing Bridge is a growing organization, you may be involved in any other research or field-related activities. Because of the importance we place on the human voice, our research methodology tends to be more qualitative in nature; however, we frequently employ quantitative methods as well in order to analyze large datasets and run regressions to determine the impact of different variables on behaviour and preferences.

About the Role

  • The Insights Associate will be in charge of ensuring that all data collection, data analysis and report writing work are done in accordance with the protocols, coordinating where necessary with other staff within Bridge as required from time to time

What You Will Do

  • Develop a Research projects calendar
  • Design the survey tools and techniques to be deployed from time
  • Undertake data collection efforts and entry on the survey tool
  • Analyse data and develop reports
  • Ensure that all research reports are written in an accurate and timely fashion.
  • Present reports to the relevant internal audiences and sharing of the necessary information generated by research with other departments that require it.
  • Conduct training sessions for relevant staff and consultants to be co-opted for research purposes
  • Review all research protocols to ensure they meet the current research requirements and contribute to the continuous improvement of research tools, protocols and processes.
  • Address any queries that are raised concerning the research reports
  • Determine and suggest new research areas - collaborate with departmental heads viz. Schools, People and/or Operations Directors and territory MD when needed to design custom research that helps improve operational efficiency.

What You Should Have

  • Bachelor's Degree in Sociology, Demography, Anthropology, statistics or another related social science field
  • Minimum of 3 years experience in conducting field research in a fast-paced or rapidly growing commercial organisation with multiple departments where the use of technology solutions was a key strategy.
  • Experience coordinating or managing a team of staff, preferably remotely or field based
  • Experience working in slums, informal settlements and rural areas
  • Proficiency in Advanced Excel modelling
  • Experience providing guidance to data collection and data entry teams
  • Experience using Excel for data entry, data manipulation and analysis
  • Experience using statistical analysis tools R, SAS, STATA and SPSS will be an added advantage
  • Very good at interpreting and using maps for research work

You're Also:

  • A detailed doer – You have a track record of getting things done. You're organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
  • A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them or would be happy to in the future. You would never shrink back from shaking a parent's hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
  • A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you've missed things or failed today.
  • A data-driven decision-maker – You don't rely on your intuition alone when making decisions. You collect data, analyse it and make decisions with clear justifications.
  • A curious investigator – You ask why a lot. You don't just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.