Front Desk Officer

Responsibilities

• Welcoming patients and visitors and managing telephone calls
• Managing appointments: scheduling appointments and keeping those appointments on time
• Assisting patients with completing necessary forms and documentation
• Managing the reception ensuring the waiting and reception areas are kept neat, clean, and calm; reporting on any damage
• Comforting distressed patients: this may range from simply fixing any appointment issues that may arise to responding to distressed patients with compassion.
• Ensure that the patient's right to confidentiality is maintained at all times.
• Ensure that every person who visits the hospital, be it a patient or a visitor, leaves as a satisfied customer.
• Acting as a liaison with patients and providers in a compassionate and kind manner.
• Direct visitors to the appropriate person and office.
• Perform other clerical and administrative assistant duties as may be directed.

Qualifications and Requirements

• Minimum academic qualification is a National diploma in communication - related discipline.
• Minimum of 2 years of proven work experience as a receptionist, front desk officer, customer service officer or similar role
• Proficiency in the Microsoft Office application tools
• Hands-on experience with office equipment
• Professional attitude and appearance
• Candidate demeanor must exude decorum
• Must Possess very good written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude